Customer Service

We're Here to Help 💛

At Glam Vault, your satisfaction is our priority. If you have any questions, concerns, or need assistance with your order, we'd love to hear from you.

📧 Contact Us

Email us at: Glamvault.official26@gmail.com

We aim to respond to all enquiries within 1–2 business days.

📦 Orders & Shipping

Once your order is placed, you'll receive a confirmation email with your order details. Shipping times vary depending on your location. Please allow 3–7 business days for delivery within Australia.

🔄 Returns & Exchanges

We want you to love your Glam Vault purchase! If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right.

❓ Frequently Asked Questions

Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we're unable to make amendments.

My item arrived damaged — what do I do?
We're so sorry to hear that! Please email us with a photo of the damaged item and your order number and we'll resolve it promptly.

Do you ship internationally?
We currently ship within Australia. International shipping options are coming soon!